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Heysen

Signing in

Heysen has two kinds of users, and they sign in differently.

Agents (the H5 app)

Section titled “Agents (the H5 app)”

Agents use the app at h5.heysen.io. There are two ways to sign in:

You have What to enter
An agent login id (an HS… id issued by your agency) That id
A mobile number on file, US number That number

Your password is set per account. The platform does not display or email it — if you do not have one, your agency’s administrator issues it, and you should change it after the first sign-in.

When sign-in fails

Section titled “When sign-in fails”
  1. “Invalid password” — the password is wrong, not the id. Passwords are case-sensitive. After five wrong attempts the account is briefly rate-limited (a few minutes); wait rather than trying again immediately.
  2. “Account disabled” — the account exists but is not active. Your agency’s administrator has to re-enable it; nothing you do in the app can.
  3. You sign in but see no data — this is not a sign-in problem. It usually means your agent record is not yet linked to the person you are. See Agent onboarding and mapping.

Back-office users

Section titled “Back-office users”

Operators use saas.heysen.io with a username and their agency (tenant). A tenant administrator manages users, roles, and what each role can reach.

What the platform never does

Section titled “What the platform never does”
  • It never puts a password in a URL, an email body, or a log line.
  • It never answers “does this account exist” to an unauthenticated caller — the response for a wrong password and an unknown id is deliberately the same.
Section titled “Related”